madison seating customer service

I will be searching other review sites to post my review and warn other people about this online scam company. DONT waste your time buying anything from them unless you want to waste your money! Fifth hassle so now I need to go to FEDEX & pay them $30.00 to box this item up. Service 109 Value 104 Shipping 105 - Exactly as described, excellent condition. I had to get new parts including the wheels directly from Humanscale headquarters. Share your photos and videos with others to prove the truth of your words. They attempted to deliver my living room set with just an email for notice and did not pay attention to my statements that said I could only be contacted on mondays/saturdays. I wish I would have done that. Shortly after sending my email I received a reply with a you tube video of how to operate my chair and instructions to reply if this doesn't work. Customer service offered me a replacement but they wanted to charge me some extra fees for who knows what. This company should not be allowed to operate in this country. I had an issue with the way the 2 end tables I ordered was packed. She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. Madisonseating has a consumer rating of 3.59 starsfrom 370 reviews indicating that most customers are generally satisfied with their purchases. I told him I was very disappointed in the "100% customer satisfaction guarantee" as stated on the letter that arrived with my chair. Although purchases include free shipping to any location within the continental U.S., we do not provide this service for returning product. Explore Tickets. Purchase a chair online from them. Below, please find related information to help you with your job search. Any carrier charges incurred due to incorrect or incomplete delivery address, or change of delivery address after a shipment is released, will be the customer's responsibility. Not to mention outright lying and telling me they had shipped my replacement parts on the 8th. If the merchandise was originally shipped via freight service (LTL) under our Free Shipping promotion, the initial shipping charges will be $150.00+ and deducted from the refund should you decide to return the product. The 30 day return policy only applies to the initial shipment of I purchased an item on their website which is, as published, covered by a "100% satisfaction guarantee" This guarantee according to their website allows customers to return purchased items if for any reason they are not happy with their purchase as long as they do it within 30 days of receipt, and in addition they mention twice that they will cover the return shipping cost. Only after 1 yr, it has a large crack from top to bottom on the front side on both sides. You can see the difference in the quality of the stitching between the old head rest (white, poorly stapled and frayed edges) and the new head rest from Humanscale corporate headquarters (black and clean lines, neat and clean stapling). 259 global ratings. First of all, receipt was January 5th so we were within 20 days of receipt. Misled customers further claim that Madison Seating provides unhelpful customer service and fails to provide full refunds when requested within the 30-day warranty period. Several hours later no response so I email again and follow up an hour later with another email and a phone call. I have photographs to prove all of the above in my statement. Using the material properties of mirror finished acrylic, brooklyn-based designer Takeshi Miyakawa has created the illusion of disappearing chairs and tables, the assembled pieces are also bent and distorted with heat to create intricate wrinkle-like textures throughout the surface planes. Overview Madisonseating has a consumer rating of 3.57 stars from 374 reviews indicating that most customers are generally satisfied with their purchases. The website goes by madisonseating.com. The role as a Customer Service Representative is vital at National Seating and Mobility. If you are not completely satisfied with the item received, the merchandise can be returned for a refund or exchange. All returned item(s) must be received back in our facility within 30 days of its receipt in the same condition it was received. Consumers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap.Madisonseating ranks 35thamong Furnituresites. Updated pictures. A return authorization is required for all returns. MON - FRI 10:00AM - 6:30PM EST 7:00AM . We are here to help, Monday through Thursday 9am - 5pm and Friday 9am - 3pm EST Email: service@madisonseating.com MadisonSeating.com 6103 Strickland Ave, Brooklyn, NY 11234 You can send us your inquiry using the form below and you will receive a prompt response. Items that require LTL freight will weigh between 100 lbs to 20,000 lbs and will cover CURBSIDE delivery only.). I have had the worst experience in dealing with representatives, who were very rude and ignorant to me, but never did their job. Powered by DDMWS. 2004-2022 Madison Seating - All rights reserved on text and illustrations. Buy 2022-23 Single Game Tickets . Additional shipping fees may apply to orders delivered to residential or commercial addresses which may or may not include Lift Gate fees by the LTL trucking company. When I refer them to their own guarantee, they change their argument to "it's now too late, that only applies within the 30 days from receipt" Warranty service will not cover cosmetic defects like broken seat or chair frame, mesh replacement or other specialized fabrics that were included on your initial purchase. She is now not only sending me the replacement parts I needed, but also a second chair at no cost, as an apology. Return room service equipment from guest floors/public . POSITION PURPOSE: In Room Dinning Server is responsible for taking room service orders accurately in a helpful, friendly, courteous, and professional manner to ensure total guest satisfaction. Month passed and I still didn't received any other chairs! They provide a return authorization code, but fail to provide appropriate shipping instructions. Will update once new chair arrives, but so far outside of receiving a broken chair communication has been good waiting for new chair. The repaired/replaced item must be sent back with common carrier only. The warranty service allows us to fix any mechanism failure such as height adjustment arm adjustment or tilt lock issues. We strongly suggest you inspect the merchandise before the paperwork is signed. Click here See all details for Winsome Madison Seating, Walnut Back to top Get to Know Us. National Seating & Mobility. You must obtain a return authorization to activate your 30-day return. We will attempt to resolve the issue with damage or discrepancy by first sending out replacement parts needed to remedy the issue. Customers are responsible for the shipping costs associated with the warranty request. DA. Madisonseating.com provides every customer with a 100% satisfaction guarantee with our 30-day money back policy. They arrived today, 11 days later, Jan. 31. First Hassle. Our specialty is understanding the needs of our customers and satis Read More Phone Number: (929) 300-3435 Website: www.madisonseating.com Revenue: $5 Million Madison Seating's Social Media For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. All items sold as new will include a (1) year warranty from the manufacturer directly. If returning an item to exchange for a different item, customer will be responsible for shipping costs and any associated upgrade charges. If merchandise is found to be defective after 30 days, we will not be able to accept the return. Fair price for what you get. Look at the label being torn off on one piece, and how they left the other label on (from 2007). Full-time Opportunity| 8- hour shift (day) | Monday - Friday | Competitive Pay. This Warranty is expressly limited to the repair or replacement of parts and/or components and applies only under conditions of normal use. For help with your purchasing decisions please feel free to This is not covered under our free shipping promotion and will be the responsibility of the customer. Chelsea and Innit Design products are custom made and cannot be canceled once the order is placed. The reason why the chair was cheaper in the first place was because it was OLD. Fast shipping, arrived in excellent condition, had the paperwork to adjust it but not put it together, happy with purchase, would buy from again. The only thing i can knock is they describe it as open box in the title when its refurbished. The wife called the seller and told him to check the history of the purchase. Madison Square Garden hosts a number of different events, including Knicks games, Rangers games and concerts. Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition. If at the time of delivery, the paperwork is signed merchandise is received in good condition any damage or discrepancy claims will be denied. Reputation We are so confident that we are providing you with not only a great quality product, but also a product you will love, we offer a 30 day hassle free money back guarantee. Service 106 Value 101 Shipping 102 Returns 74 by consumers, for consumers. View cart for details. All shipping costs associated with returned merchandise will be the responsibility of the customer unless otherwise verified with a customer representative. Customer Service For specific information regarding restocking fees on particular items, please contact our customer care department. Their claims of playing return shipping are worth less than the paper it's printed on. The only thing i can knock is they describe it as open box in the title when its refurbished, - Fair price for what you get. So do your home work on this company before pushing the button. Date of experience: October 23, 2020 Website: www.madisonseating.com Headquarters: New York, NY Size: 1 to 50 Employees Type: Company - Private Revenue: $5 to $25 million (USD) Competitors: Unknown Madison Seating Reviews 5.0 100 % Recommend to a Friend 5.0 Current Employee, more than 3 years "Customer Service" Jul 17, 2017 - Customer Service in New York, NY Recommends Minor assembly is required for each chair. I am beyond angry at this company. I received a shipping confirmation email from Madison Seating saying my order of replacement parts had been shipped on Jan. 8. An adjustment and performance check should be done upon receipt of merchandise. If you are not completely satisfied with your purchase, call us and we will make sure you are completely satisfied. modifications shall become effective immediately or even retroactively See the rubbed off "leather". 1.888.879.8790. Can someone tell me? The quality is terrible, it's far from what they say. This email is to notify you that we will be reporting you to other online merchant services regarding the circumstances surrounding your order. What a nightmare. No apologies at any time. I tried amicably to resolve the issue on multiple occasions and even offered to share the shipping cost. Please send the item back with common carrier only. But I didn't noticed it and spent a good amount of time figuring out where to put that last detail. A free inside look at company reviews and salaries posted anonymously by employees. well, what they advertise and what they promise in their ads is fake. Is Madison Seating legit? Absolutely no packaging. MADISON SEATING sells REFURBISHED ITEMS. Select one of the maps to explore an interactive seating chart of Madison Square Garden. 5 star 67% . Plus, they may ship you a refurbished chair, if they cannot fix it, which is what I believe I got in the first place. The Repair Technician will be performing high quality repairs and maintenance on band instruments (entry to professional level) for rental inventory, school accounts, and walk in customers. The length of the warranty period on our open box items will vary depending on the item. Great customer service! Hours of Operation. If you find the merchandise defective after 30 days, we will not be able to accept return. Our Free Shipping promotion covers curbside delivery only. The positive experience of having them go above and beyond to correct their mistake is worth more to me than the initial bad impression they left. FREE SHIPPING On all products The contact information is (888) 704-3435. MadisonSeating.com offers customers high quality furniture from a wide range of manufacturers to meet all style, comfort and budget needs. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. (Continental U.S. does not include Puerto Rico, Guam, The Virgin Islands, Alaska, or Hawaii.). Customer Service Contact Info Customers with questions can call them directly at (888) 704-3435, mail them at 244 5th Ave Suite 1554. Shipping addresses cannot be changed once the carrier is in possession of the merchandise. Is this your company? Seating Charts for Madison Square Garden. This week, Cy has his identity stolen and Chad goes surfing. 7/15/2014. I was raised with similar customs, so I was bit surprised, because sundown on Friday evening is nowhere near 2 pm, but I just accepted the explanation. If you are not completely satisfied with your purchase for whatever reason, the complete item(s) may be returned for refund. Consumers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap.Madisonseating ranks 33rd among Furniture sites. I'm updating a previous negative review I left for Madison Seating to say that despite my initial bad impression, when I was mailed a broken chair and left with it for a month, as of today, Sara from Madison Seating reached out, she was very apologetic and kind, and said this never should have happened. Buy . I think the extra $ for the newer chair is worth it, as otherwise the . This chair was falling apart everywhere except the actual frame which is metal and plastic and stayed intact. I contacted them on Jan. 20th to find out why they hadn't arrived yet. 163 excellent reviews. If you bought it on eBay, contact eBay and they should give you your money back. Avoid MadisonSeating at all costs! Here at MadisonSeating.com we have a 30 day hassle free return policy. A return shipping fee of $75.00 will be charged for item(s) being refused or returned on our account with ground service. My chair had a defect and began to rip on the bottom. This episode of Middle Of Somewhere is sponsored by BetterHelp & . You will REGRET IT! Right supervisor of the call center or owner? Arm pads will not be covered under warranty. Last Updated: October 16, 2022, 11:24 pm I took the seat cushion and head rest and the back rest apart and found that the chair was from 2007! What kind of company cares so little for their customers that they ship a broken product, take nearly a month to ship them a replacement piece (not a new chair, just a replacement arm-rest), and NEVER ONCE APOLOGIZE? 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They sent an article on how to recycle your chair & several You Tube videos, that were generic on how to disassemble. The late delivery wasn't too big an issue, I should have read the shipping policy and realized it would arrive late. SO SHADY! Winsome Madison Seating, Walnut Customer reviews; Customer reviews. He excused and said that these chairs were out of stock, but we could wait 4 weeks and get the same chairs. BTOD has them for $550. Madisonseating.com.